Olivia is one of our longest serving Employees having joined Watson Alarms during November 1993. With 30 years’ service Olivia has seen many Engineers come and go over the years and rumour is that there isn’t a Northeast based Engineer that Olivia doesn`t know!
Olivia initially joined Watson Alarms from school as an Office Junior and through the years she has built up a firm understanding of the business and the security industry, reflected in Olivia`s promotion to Admin Assistant and for the last 4 years as Office Manager.
Over the years Olivia has built up her technical knowledge and in particular Intruder Systems and can often be heard on a call with a customer trying to help diagnose and/or resolve a fault.
Olivia really enjoys her role, and this is reflected on a daily basis where she has built up a fantastic relationship with our customers, many of whom she can recall their account number off from the top of her head! Occasionally in between phone calls, Natalie, another member of our team likes nothing better than testing Olivia on this particular memory test!
The day-to-day functions of the business reflect Olivia`s long service as many of the Watson Alarms policies and procedures have been developed/enhanced with Olivia`s contribution.
Olivia is married to Matthew, and they have two teenage daughters, Lauren and Ava which takes care of the majority of Olivia`s spare time. Recently the Chapman household has expanded with the arrival of a litter of kittens.
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